Imagine being an IT administrator running a multi-tenant enterprise environment (example: an SMB business center). How many things would you have to configure to add a new tenant? How about adding a new user for an existing tenant?
The engineers behind the scenes of FlipIT cloud service ended up with a 40-page configuration guide when they started the service years ago… and obviously decided full-blown automation is the only way to go.
In Episode 14 of Software Gone Wild Gordan Božičević and Mitja Bezenšek described their path from day-long manual configuration process to fully-automated self-service portal provisioning everything from virtual desktops, applications, servers, Microsoft Exchange, Microsoft Active Directory, Cisco Call Manager, VoIP phones, firewalls and even remote office routers and switches.