This set of links is somewhat different: they all deal with IT, but mostly with non-technical part of it.
Kevin Bovis @ Etherealmind continues a series of great insightful articles with Network Design – Creativity and Compromise. Must-read for anyone striving to be involved in network design.
The IT Disconnect by Tom Carpenter tackles one of the fundamental IT issues: we’re too busy dealing with our problems to focus on the problems of those paying us to deliver the service.
Chuck Hollis is describing stupid approaches customer use to structure their RFPs. If you were ever working for a vendor or system integrator, you’ll find it hilarious.
Mike Workman is dealing with the same problem from the customer perspective: “Why is it so hard to shop?”