ExpertExpress – online help when and where you need it most

Occasionally my readers ask me if I would be available for a consulting/design project (or send me questions that are actually design review/second opinion challenges). I usually recommend using our Professional Services team for larger projects (I try to do only a few larger consulting projects per year ... but that shouldn’t stop you from asking ;), but quite often the amount of work involved is so low that it simply doesn’t make sense to go through all the paperwork nightmare and I decided to create ExpertExpress service to address those cases.

How can you use it? Anything goes. I’ve been doing technology briefings, design reviews, router configurations, troubleshooting ... Just make sure your problem is well-defined so we won’t spend time trying to figure out what the problem is.

What do you need? An interesting challenge and some spare budget. Network diagrams and documentation help. We’ll use WebEx, so it makes sense to have a diagram that approximates your network topology to draw on.

How does it work? It’s just a few simple steps:

  • You send me the description of the topic you’d like to cover. I might say no – after all, although I have lots of opinions, I’m not anywhere close to an expert in many fields.
  • You walk through Google checkout, we schedule the WebEx call, and we try to solve your problem.

No paperwork? No paperwork.

No NDA; if you’re concerned about your confidential data, change the network diagrams/addressing/configurations, and contact me from your private e-mail address. Also, don’t forget that I’m in a reputation-based business; I can’t afford to be a blabbermouth.

No SOW; the service definition is clear & simple – we’ll try to solve your problem in a live WebEx conference call, we’ll spend between one and one and a half hour, and I’ll refund you (actually, cancel the credit card transaction) if you’re not happy with the results.

Exclusions? Sure – don’t expect me to read book-size network designs or write extensive follow-up reports.

Next steps? Read the service definition, find an interesting challenge, and get in touch with me.

4 comments:

  1. Ha. And this is the first step to stop buying SmartNet from Cisco. Great idea !!!

    mirek from http://www.onesmallthingtodo.com

    ReplyDelete
  2. Actually it's not ... I can't promise guaranteed response times, won't do mission-critical troubleshooting, upgrade your software or ship you replacement parts (or replace broken equipment in your network).

    ReplyDelete
  3. Of course, but very often some troubleshooting tips (without bureaucracy) can't save hours. For me it's a good idea also in plan/design phase.
    For my point of view product is directed for enterprise segment (not normal users). From perspective of enterprise spending 300$ for 60-90 minutes with world class expert is amazing opportunity.

    mirek from http://www.onesmallthingtodo.com

    ReplyDelete
  4. It's definitely not a consumer-grade/SMB service, but you'd be surprised by the range of existing users - anything from small consulting companies verifying their ideas and system integrators checking their designs to high-end enterprises or service providers that need specific in-depth expertise.

    ReplyDelete

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Ivan Pepelnjak, CCIE#1354, is the chief technology advisor for NIL Data Communications. He has been designing and implementing large-scale data communications networks as well as teaching and writing books about advanced technologies since 1990. See his full profile, contact him or follow @ioshints on Twitter.